fv444 Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how fv444 collects, uses and protects your personal data when you create an account, deposit funds with bKash or Nagad, play slots or live casino games, place cricket bets, or use our Android app. We process your data to provide gaming services, comply with Bangladesh law, prevent fraud, and improve your experience.

By registering at fv444, you agree to the practices described in this policy. If you do not agree, do not create an account or use our services.

What Data We Collect

We collect personal data in three ways: information you provide directly, data generated from your activity, and technical data from your device.

Registration Data

When you create an fv444 account, we collect:

• Full name (matching your National ID Card, passport or driving licence)
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number (used for bKash, Nagad, Rocket or Upay deposits and withdrawals)
• Residential address in Bangladesh
• Username and password (password is encrypted; we cannot see it)

KYC and Verification Documents

Before your first withdrawal, we require identity documents for KYC verification:

• National ID Card (NID), passport or driving licence (government-issued photo ID)
• Proof of address (utility bill, bank statement or rental agreement from the past three months)
• Selfie holding your ID card (used to confirm the ID belongs to you)

Our compliance team reviews documents within 24 hours. Verified documents are stored securely and used only for account verification and anti-money laundering checks.

Payment and Transaction Data

We record every deposit, withdrawal and bet you make:

• bKash, Nagad, Rocket or Upay account numbers (last four digits only; full numbers are not stored)
• Deposit and withdrawal amounts in BDT
• Transaction timestamps and status (pending, completed, rejected)
• Game bets, wins, losses and cashouts
• Bonus claims and wagering progress

Payment processors (bKash, Nagad, Rocket, Upay) handle the actual transfers. We do not store your payment credentials or PIN codes.

Device and Technical Data

When you visit fv444.ws or use the fv444 Android app (version 3.0.18), we automatically collect:

• IP address and approximate location (city level, not precise GPS)
• Device type, operating system (Android 8.0 or higher), screen resolution
• Browser type and version (Chrome, Firefox, Opera, etc.)
• Pages visited, games played, time spent on site
• Referral source (how you found fv444: direct, search engine, affiliate link)

This data helps us detect fraud, troubleshoot technical issues, and optimise the site for Bangladesh players using mobile devices.

Communications

We keep records of messages you send to [email protected] or our 24/7 live chat. This includes your questions, complaints, and our replies. We use this data to resolve issues and improve customer support.

How We Use Your Data

We process your personal data for the following purposes:

Purpose	Data Used	Why It Matters
Account Registration	Name, email, phone, DOB, address	Create your fv444 account and verify you are 18 or older
Deposits & Withdrawals	bKash/Nagad/Rocket/Upay number, transaction history	Process payments and ensure funds reach your account within 1–3 minutes
KYC Verification	ID card, proof of address, selfie	Comply with Bangladesh anti-money laundering law and confirm your identity before the first withdrawal
Game Provision	Username, balance, game history	Let you play slots, live casino, fishing games and place cricket bets
Bonuses & VIP	Deposit amounts, monthly turnover, cashback rate	Track your VIP tier (Member, Star, Elite, Master, Legend, Crown) and apply 160% welcome bonus or 0.9–1.4% daily cashback
Fraud Prevention	IP address, device fingerprint, betting patterns	Detect multiple accounts, bonus abuse, and suspicious withdrawal requests
Customer Support	Chat logs, support tickets, email exchanges	Answer your questions about deposits, withdrawals, game rules or account issues
Marketing	Email, phone (only if you opt in)	Send promotions, new game announcements or cricket betting offers
Site Improvement	Pages visited, device type, session duration	Understand which games Bangladesh players prefer and optimise the mobile experience

We do not use your data for purposes unrelated to gaming services. We do not sell your personal data to third parties.

Legal Basis for Processing

We process your data under these legal grounds:

• Contract performance: We need your name, email, phone and payment details to provide gaming services (account, deposits, withdrawals, bets). Without this data, we cannot offer you fv444 services.
• Legal obligation: Bangladesh law requires us to verify your age (18+), collect KYC documents before withdrawals, and keep transaction records for anti-money laundering compliance.
• Legitimate interests: We use IP addresses and device data to prevent fraud, detect bonus abuse, and secure player accounts. These measures protect both you and fv444.
• Consent: We only send marketing emails or SMS if you opt in during registration or in your account settings. You can withdraw consent anytime by clicking "unsubscribe" in emails or contacting [email protected].

Who We Share Data With

We share your data only when necessary to provide services or comply with law:

Payment Processors

When you deposit or withdraw funds, we share your bKash, Nagad, Rocket or Upay account number and transaction amount with the payment provider. They process the transfer and return a confirmation. We do not control how payment processors handle your data; refer to their privacy policies.

Game Providers

When you play slots, live casino or fishing games, we share your username and bet amounts with game providers (PG Soft, CQ9, KA Gaming, Pragmatic Play, Sexy Gaming, Ezugi). This allows them to run the game session and return results to your fv444 balance. Game providers do not receive your email, phone or address.

Compliance and Legal Authorities

We disclose data to Bangladesh authorities if required by law (court order, police investigation, tax audit). We may also share data with our licensing jurisdiction to meet regulatory reporting obligations.

Service Providers

We use third-party services to operate fv444:

• Hosting providers (to run fv444.ws and store databases)
• Email service (to send account notifications and support replies)
• Live chat software (to provide 24/7 customer support)
• Analytics tools (to track site traffic and game performance)

These providers access your data only to perform their specific tasks and must protect it according to our data processing agreements.

No Sale of Data

We do not sell, rent or trade your personal data to advertisers, data brokers or other third parties. We do not share your contact details with marketing companies.

How Long We Keep Your Data

We retain your data for different periods depending on its purpose:

Data Type	Retention Period	Reason
Account Information	7 years after account closure	Meet anti-money laundering record-keeping requirements in Bangladesh
KYC Documents	7 years after account closure	Comply with identity verification and financial crime prevention laws
Transaction History	7 years after the transaction	Resolve disputes, investigate fraud, and meet tax reporting obligations
Game History	3 years after the bet	Handle game disputes and verify RTP accuracy
Support Tickets	3 years after resolution	Track recurring issues and improve customer service
Marketing Consent	Until you unsubscribe or close your account	Respect your communication preferences
IP Logs and Device Data	90 days	Detect recent fraud attempts and troubleshoot technical problems

After the retention period expires, we permanently delete your data or anonymise it so it can no longer identify you.

Security Measures

We protect your data with technical and organisational safeguards:

Encryption

• All data transmitted between your device and fv444.ws is encrypted using TLS 1.3 (SSL certificate visible in your browser's address bar)
• Passwords are hashed with bcrypt; even fv444 staff cannot see your plaintext password
• KYC documents are stored in encrypted database fields

Access Controls

• Only authorised fv444 staff (compliance, finance, senior support) can access personal data, and only when needed to perform their job
• All access is logged and audited
• Staff must use two-factor authentication to access internal systems

Infrastructure Security

• Our servers are hosted in secure data centres with 24/7 monitoring, fire suppression and backup power
• Databases are backed up daily and stored in separate geographic locations
• We use firewalls, intrusion detection systems and DDoS protection to prevent unauthorised access

Account Security Tips

You play a role in keeping your account safe:

• Choose a strong password (at least 8 characters, including letters, numbers and symbols)
• Do not share your password or let others access your fv444 account
• Log out after playing on shared or public devices
• Contact [email protected] immediately if you notice unauthorised activity

Your Privacy Rights

You have the following rights regarding your personal data at fv444:

Access

You can request a copy of all personal data we hold about you. Email [email protected] with "Data Access Request" in the subject line. We will send a PDF within 10 business days containing your account details, transaction history, KYC documents and support tickets.

Correction

If your name, address or other details are incorrect, log in to your fv444 account and update them in "Account Settings". For changes requiring verification (such as updating your registered mobile number), contact support with proof of the new information.

Deletion

You can request deletion of your account and personal data by emailing [email protected] with "Delete My Account" in the subject. We will close your account within 5 business days and delete your data after the 7-year legal retention period expires. Note: we cannot delete transaction records if required by Bangladesh law.

Objection

You can object to processing your data for marketing purposes by clicking "unsubscribe" in promotional emails or disabling notifications in "Account Settings". You cannot object to data processing necessary for account operation, payments or legal compliance.

Portability

You can download your transaction history, game history and bet slips in CSV format from "My Account" > "History". This data is in a machine-readable format you can import into other software.

Withdraw Consent

If you previously opted in to marketing communications, you can withdraw consent anytime without affecting your account or gaming services.

Complaint

If you believe we have mishandled your personal data, contact [email protected] first. If unsatisfied with our response, you may file a complaint with the Bangladesh data protection authority or your local consumer protection agency.

Cookies and Tracking

fv444 uses cookies (small text files stored in your browser) to remember your login, track your session, and analyse site traffic.

Essential Cookies

These cookies are required for the site to function:

• Session cookie: Keeps you logged in while you browse fv444.ws or play games. Expires when you close your browser.
• Authentication token: Verifies your identity when you deposit, withdraw or place bets. Expires after 30 days of inactivity.
• Security cookie: Detects unusual login locations to protect your account from unauthorised access.

You cannot disable essential cookies without losing site functionality.

Analytics Cookies

We use analytics cookies to understand how players use fv444:

• Which games are most popular (slots, live casino, cricket betting)
• Average session duration and pages per visit
• Device types (Android, iPhone, desktop) and screen sizes
• Traffic sources (Google search, direct visit, affiliate link)

Analytics data is aggregated and anonymised. We do not link it to your username or personal account.

Marketing Cookies

If you click an affiliate link to reach fv444, we set a cookie to credit the referrer. This cookie expires after 30 days. We do not use third-party advertising networks or retargeting pixels.

Managing Cookies

You can control cookies in your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and Other Site Data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Opera: Settings > Privacy & Security > Cookies

Blocking all cookies will prevent you from logging in or playing games at fv444.

Payment Data Protection

We take extra precautions to protect your bKash, Nagad, Rocket and Upay account numbers:

• We only store the last four digits of your mobile money account number. Full numbers are never saved in our database.
• Payment confirmations from bKash, Nagad, Rocket or Upay are transmitted over encrypted channels and logged with timestamps.
• We do not store your mobile money PIN, password or OTP codes. Authentication happens directly on the payment provider's secure page.
• All withdrawal requests are manually reviewed by our finance team to detect fraud before funds are sent.

If you suspect unauthorised use of your payment method, contact your bKash, Nagad, Rocket or Upay support immediately, then notify [email protected] so we can freeze your fv444 account during investigation.

KYC and Identity Verification

Before your first withdrawal, fv444 requires KYC verification to comply with Bangladesh anti-money laundering regulations and prevent fraud.

Required Documents

Upload these documents in "My Account" > "KYC Verification":

1. Government-issued photo ID: National ID Card (NID), passport or driving licence. Must be valid (not expired) and show your full name, date of birth and photo.
2. Proof of address: Utility bill (electricity, water, gas), bank statement or rental agreement dated within the past three months. Must show your full name and residential address matching your fv444 registration.
3. Selfie with ID: Hold your ID card next to your face and take a photo. Your face and the ID details must be clearly visible.

Verification Process

Our compliance team reviews your documents within 24 hours (business days). We check:

• Name and date of birth match your fv444 account
• ID card is genuine (not photoshopped or expired)
• Selfie matches the ID photo
• Address proof is recent and legible

If approved, your account is marked "Verified" and you can withdraw up to ৳225,000 per day. If rejected, we email you with the reason (such as blurry photo or mismatched name) and instructions to resubmit.

Document Security

Uploaded KYC documents are:

• Stored in encrypted database fields accessible only to compliance staff
• Kept for 7 years after account closure (legal requirement)
• Never shared with third parties except Bangladesh authorities if legally required

Players Under 18

fv444 services are strictly for players aged 18 and above. We do not knowingly collect data from minors.

During registration, we verify your date of birth. If you are under 18, the system will not allow you to create an account. During KYC, we check your ID card to confirm you meet the age requirement.

If we discover a player under 18 has registered, we immediately:

• Close the account permanently
• Refund any remaining balance to the depositing bKash, Nagad, Rocket or Upay account
• Delete personal data (except transaction records required by law)
• Report the incident to relevant authorities if required

If you are a parent or guardian and believe your child has created a fv444 account, contact [email protected] immediately.

Policy Updates

We may update this Privacy Policy to reflect changes in our services, legal requirements or data processing practices.

When we make significant changes (such as new data collection, different retention periods or additional third-party sharing), we will:

• Post the updated policy at https://fv444.ws/privacy-policy/
• Update the "Last updated" date at the top of this page
• Send an email to your registered address explaining the key changes
• Display a notification in your fv444 account dashboard

Minor updates (fixing typos, clarifying wording, adding examples) will be made without notice. We recommend reviewing this policy every few months to stay informed.

Continued use of fv444 after a policy update means you accept the new terms. If you disagree with the changes, you may close your account by contacting [email protected].

Contact Us

For questions about this Privacy Policy, data requests, or privacy concerns, contact:

Email: [email protected]
Subject line: Privacy Policy Inquiry
Response time: Within 3 business days

Include your fv444 username and registered email address in your message so we can verify your identity before discussing personal data.

For urgent account security issues (such as suspected unauthorised access), use live chat (available 24/7 on fv444.ws) for immediate assistance.